Privacy Policy

Your trust is sacred to us.

At The Soul Award, we treat your personal information with the same respect and care that guide our mission — to honor the human soul.
Your data is protected, never sold, and always handled in accordance with GDPR and EU privacy laws.

1. Data We Collect

We collect only what is necessary to provide our services and create your experience of SoulAwarding.
This may include:

  • Name, email, phone number, and address — for contact, orders, and deliveries.

  • Payment details — processed securely by third-party payment providers (we do not store credit card information).

  • Hero stories, messages, and dedications — submitted for Pergamenes, nominations, or Hero Edition Sets.

  • Technical data — such as cookies, IP address, browser type, and device information (see our Cookies Policy).

2. How We Use Your Data

We use your information solely to:

  • Process and deliver your orders or digital Pergamenes.

  • Personalize certificates, awards, and dedications.

  • Communicate with you about orders, nominations, or inquiries.

  • Send newsletters and updates (only if you have opted in).

  • Improve our website performance and user experience.

We never use your data for purposes unrelated to The Soul Award mission.

3. Sharing of Data

We do not sell, trade, or rent your personal information.

We may share your data only with trusted third-party partners, when necessary to provide our services:

  • Payment processors: Stripe, PayPal, and banking institutions.

  • Shipping providers: for safe and timely delivery.

  • IT and hosting partners: such as Squarespace, for secure platform management.

All partners comply with GDPR and maintain strict confidentiality agreements.

4. Data Retention

We retain data only for as long as necessary to fulfill the purpose it was collected for:

  • Order and transaction records: retained for the period required by tax and legal obligations.

  • User accounts: kept until you request deletion.

  • Hero stories and nominations: stored only as long as needed for recognition or publication.

When data is no longer required, it is deleted or anonymized securely.

5. Your Rights (GDPR)

You have the right to:

  • Access the personal data we hold about you.

  • Correct or update inaccurate information.

  • Request deletion of your data (“right to be forgotten”).

  • Request a copy of your data in a portable format.

  • Withdraw consent for newsletters or communications at any time.

To exercise any of these rights, please contact us at:
honor@thesoulaward.com

6. Security

We use SSL encryption and rely on trusted third-party processors to ensure your data is stored and transmitted securely.
While we take every precaution, no digital system can guarantee absolute security.
By using our website, you acknowledge that data transmission always carries a minimal risk inherent to online activity.

7. Children’s Data

Our services are intended for adults.
We do not knowingly collect, process, or store personal information from minors.
If you believe a child has provided us with data, please contact us immediately, and we will delete it without delay.

8. Contact for Data Protection

For any questions or privacy-related concerns, please reach out to:

The Soul Award
Strefi, Ancient Olympia, Greece, PC 27065
honor@thesoulaward.com
+30 6981320643

Closing Note

Your stories, your words, and your trust are sacred to us.
We protect them with the same integrity that defines The Soul Award.
Because to honor the soul means not only to celebrate it — but to safeguard it.